Privacy Policy

Privacy Policy for VOLUN BEARINGS

Last updated: April 14, 2026

1. Introduction

Welcome to VOLUN BEARINGS (the “Site“, “we“, “us“, or “our“). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://volunbearings.com (Link) or otherwise interact with us (collectively, the “Services“).

We are SHANGHAI VOLUN BEARINGS CO.,LTD, a company operating from Rm M09, Bldg B, Huanmao Plaza, 8 Changxiang Rd, Jiading District, Shanghai, China 201802. Our business primarily serves customers worldwide, and we provide products and services globally.

By using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Site.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

2.1 Information You Directly Provide to Us

Because our Site allows you to upload text or images (for example, through our contact form or chat window), we may collect:

  • Contact Information: Your name, email address, phone number, and any details you provide when you fill out our contact form at https://volunbearings.com/contact-us/ (Link) or send us messages via chat.
  • Inquiry Details: The content of your messages, questions, comments, or any images/text you choose to upload.
  • Transaction Information: If you purchase products or request services from us, we collect billing and shipping addresses, payment confirmation details, and order history. (Note: Payment card details are processed by third‑party payment processors and are not stored on our servers.)

We do not offer account registration on our Site. Therefore, we do not collect usernames, passwords, or security questions for user accounts.

2.2 Information Automatically Collected (Usage Data)

When you visit our Site, we automatically collect certain information through cookies, pixels, and similar tracking technologies. This may include:

  • Your IP address, browser type and version, operating system, and device information.
  • Your browsing actions on our Site (pages viewed, time spent, links clicked, products viewed).
  • Referring/exit pages, and date/time stamps.

This information helps us understand how visitors use our Site, improve user experience, and detect potential security threats.

2.3 Information from Third Parties

We may receive information about you from third‑party service providers, such as:

  • Analytics providers (e.g., Google Analytics) that help us analyze traffic and user behavior.
  • Payment processors (e.g., PayPal, Stripe, or Shopify Payments) that provide us with transaction confirmation and masked payment details.
  • Email service providers that help us manage customer inquiries.

Any information we obtain from third parties is treated in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use the information we collect for the following purposes:

  • To provide and fulfill our products and services – Processing orders, arranging shipping, handling returns or exchanges, and responding to your inquiries.
  • To communicate with you – Sending order confirmations, updates, technical notices, and answering your questions submitted via our contact form or chat.
  • To improve our Site and Services – Analyzing usage trends, troubleshooting issues, and optimizing content and product offerings.
  • For marketing (with your consent where required) – Sending promotional emails about new products, special offers, or industry news. You may opt out at any time by clicking the unsubscribe link in any marketing email.
  • To protect against fraud and illegal activity – Detecting, investigating, or preventing security incidents, fraud, or other malicious acts.
  • To comply with legal obligations – Responding to lawful requests from public authorities, court orders, or regulatory requirements.

We do not offer paid subscription content, nor do we conduct sweepstakes or promotional lotteries. Your information will never be used for such purposes.

4. Cookies and Tracking Technologies

Like most websites, we use cookies (small text files stored on your device) and similar technologies to enhance your experience. You can learn more about cookies at All About Cookies (Link).

We use cookies to:

  • Remember your preferences (e.g., language or currency settings).
  • Analyze Site traffic and user behavior (through Google Analytics or similar services).
  • Prevent fraudulent activity and improve security.

Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

For more details about the cookies we use, please contact us at info@volunbearings.com (Link).

5. How We Share Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers – We engage trusted third parties to perform functions on our behalf, such as payment processing, shipping, data analytics, email delivery, and customer support. These providers have access to your information only as necessary to perform their tasks and are contractually obligated to protect it.
  • Business Transfers – If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site of any such change.
  • Legal Compliance and Security – We may disclose your information to comply with applicable laws, regulations, legal processes (e.g., subpoenas), or government requests, or to protect the rights, property, or safety of VOLUN BEARINGS, our customers, or others.
  • With Your Consent – We may share your information for any other purpose disclosed to you and with your explicit consent.

Because we operate globally, your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

6. User‑Generated Content

Our Site allows you to upload text or images through our contact form and chat window. Please be aware that any information you voluntarily submit through these channels (including your name, email address, and message content) is not public by default – it is sent directly to us and stored in our customer support system. However, you should avoid sharing sensitive personal information (e.g., credit card numbers, government IDs) through these forms.

If you post a product review or other public comment in any future interactive area of our Site, that content will be publicly visible. We are not responsible for the privacy or security of any information you choose to make public.

7. Intellectual Property Rights

All content on our Site – including but not limited to our logo, text, graphics, images, product photos, videos, and design – is the exclusive property of SHANGHAI VOLUN BEARINGS CO.,LTD and is protected by international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.

The “VOLUN BEARINGS” name and logo are registered trademarks owned by us. Any unauthorized use of our intellectual property is strictly prohibited.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Using SSL/TLS encryption for data transmitted between your browser and our Site.
  • Restricting access to personal information to employees and contractors who need it to perform their job functions.
  • Regularly updating our security software and monitoring for vulnerabilities.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

  • Order and transaction information is kept for at least 7 years to comply with tax and accounting regulations.
  • Inquiry records (contact form and chat messages) are kept for up to 3 years from the last interaction, after which they are anonymized or deleted.
  • Usage data (cookies, analytics) is retained for a shorter period, typically up to 26 months.

When we no longer need your information, we will delete it or anonymize it so that it can no longer be linked to you.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@volunbearings.com (Link) and we will take steps to delete that information.

11. Your Privacy Rights

Depending on your jurisdiction (e.g., residents of the European Economic Area, United Kingdom, Switzerland, California, China, etc.), you may have certain rights regarding your personal information, including:

  • Right to Access – Request a copy of the personal information we hold about you.
  • Right to Rectification – Correct inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten) – Request deletion of your personal information, subject to legal exceptions.
  • Right to Restrict Processing – Limit how we use your information in certain circumstances.
  • Right to Data Portability – Receive your information in a structured, commonly used, machine-readable format and transmit it to another controller.
  • Right to Object – Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent – If we rely on your consent to process information, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within the timeframes required by applicable law (usually 30 days). We may need to verify your identity before processing your request.

Note for California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, disclose, or sell. We do not sell your personal information. You also have the right to non‑discrimination for exercising your CCPA rights.

Note for GDPR residents (EEA/UK): Our legal bases for processing your information include performance of a contract, compliance with legal obligations, legitimate interests (e.g., improving our Site, fraud prevention), and your consent (e.g., for marketing cookies).

12. International Transfers of Data

Because we serve customers worldwide and operate from China, your personal information may be transferred to and processed in China or other countries where our service providers are located. Data protection laws in those countries may differ from those in your country. When we transfer your information internationally, we take appropriate safeguards (such as Standard Contractual Clauses where required) to ensure that your information remains protected.

By using our Site, you acknowledge and consent to the transfer of your information to China and other jurisdictions as described in this Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using either of the following methods:

Our postal address is:

SHANGHAI VOLUN BEARINGS CO.,LTD
Rm M09, Bldg B, Huanmao Plaza, 8 Changxiang Rd, Jiading District, Shanghai, China 201802

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on this page, with the “Last updated” date refreshed. We encourage you to review this Privacy Policy periodically.

If we make material changes, we will provide a prominent notice on our Site (e.g., a banner or pop‑up) or send you an email notification (if we have your email address). Your continued use of our Site after the changes become effective constitutes your acceptance of the revised Privacy Policy.

15. Severability and Governing Law

If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. This Privacy Policy and our collection, use, and disclosure of your personal information shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law provisions.

END OF PRIVACY POLICY

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